CLINICAL STAFF HANDBOOK

Clinical Staff Handbook

A Little Bit About Us

ALLiANCE was founded in 2004 and began as a medical staffing agency specializing in Radiology — it's what we knew and loved. Radiology still holds a special place in our heart, but over time we've expanded into a full-service medical staffing agency serving Nursing, Rehab, and Allied Health.

Through that growth, we've maintained our personal touch. Many of our team members have 10+ years of industry experience, and some have been with ALLiANCE since the beginning. Relationship-centered, genuinely caring, and always available describe the people you'll work with here.

We are excited to work with you. Your commitment, attitude, talent, and hard work make ALLiANCE Medical Staffing the great company it is.

Mission Statement

Service with Purpose

At its most basic premise, healthcare is about serving others. When we place ourselves in a position of professional service, it requires commitment, hard work, and excellence.

Our purpose is to positively impact the lives of all we meet.

Our clinical staff deliver safe, competent, efficient, and effective patient care.

Our corporate staff deliver compliant, qualified, experienced, and hardworking medical professionals.

Together, we deliver on our promise of Service with Purpose.

Core Values

Honesty – Our word is our bond.

Humility – Placing ourselves in humble service to others.

Responsiveness – Effective communication, coupled with speed and efficiency, propels our company forward.

We expect both corporate and clinical staff to uphold these values with integrity.

Contacting ALLiANCE

Your primary point of contact is your Placement Consultant. They are your "always on" resource and should be your first call for any question or concern.

Other Contact Methods:

Phone: 402-512-1392 | 1-866-877-3001
Fax: 1-877-884-7230
Email: support@alliancemedstaffing.com

Office Hours:
8:30 AM – 5:00 PM (Monday–Friday)
Available evenings, weekends, and holidays.

Equal Opportunity Employer

ALLiANCE is an equal opportunity employer. Employment and contracting decisions are based solely on individual ability, interests, and performance — free of discrimination or harassment based on race, religion, color, national origin, ancestry, disability, marital status, sex, sexual orientation, age, or veteran status.

HIPAA Notice of Rights

The privacy of your health information is important to us. We comply with the Health Insurance Portability and Accountability Act (HIPAA) established in 1996.

Protected information may include:

• Physical exam documentation
• TB screening
• Immunizations
• Drug screens
• Other health information required by facilities

This documentation must be shared with client hospitals prior to assignment to ensure patient and employee safety.

Dress Code & Hygiene

You must comply with the dress code and hygiene policies of the assigned facility and/or unit.

• No artificial nails
• Follow all facility-specific requirements
• Disclose pets/service animals when applicable

Pay Schedule & Payroll

• Paid weekly
• Free direct deposit to U.S. bank accounts
• Paystub issued weekly (typically by Wednesday)
• If payday falls on a holiday, payment is usually issued the day before

If using agency housing, you must disclose pets and additional residents prior to starting your contract. Clinical staff are responsible for associated costs.

Contract Cancellation

The Agency reserves the right to recoup costs if professional services are not rendered as agreed. Costs may include:

• Compliance expenses
• Housing charges
• Utilities
• Travel costs
• Legal fees

A no-call/no-show (minimum 2 hours notice required) may result in a $50 fee and possible contract cancellation. Abandoning a contract may result in a fee up to $750.

Timecards

Timecards are due every Monday by 3:00 PM and must be signed by the facility.

Key Reminders:

• Be consistent (use same time format weekly)
• Be accurate and legible
• Round to nearest quarter hour (.25 / .5 / .75)
• Subtract lunch breaks
• Include daily and weekly totals
• Use the correct facility name
• Do not reuse old timecards

Submission:

Email: timecards@alliancemedstaffing.com
OR
Fax: (877) 884-7230

Submit using only one method.

Performance Evaluations

At the end of each assignment, facilities evaluate:

• Adaptability
• Clinical Skills
• Time Management
• Attitude & Interpersonal Skills
• Reliability
• Teamwork

Placement Consultants evaluate:

• Timeliness
• Completion of pre-assignment requirements
• Communication
• Professionalism
• Timecard submission

Evaluations impact future placement opportunities.

Conflict of Interest

Potential conflicts may include:

• Personal relationships with ALLiANCE or facility staff
• Shared business interests
• Returning to a former employer through ALLiANCE

Notify your Placement Consultant if a potential conflict exists.

Internal Emergency Management

ALLiANCE maintains emergency procedures to ensure uninterrupted support during:

• Power outages
• Severe weather
• Natural disasters
• Phone interruptions

You can always reach your Placement Consultant.

Orientation & Personnel File Requirements

Clinical Staff must:

• Submit requested documents promptly
• Update demographic or license changes
• Maintain a complete file

Failure to comply may result in:

• Delayed start
• Missed shifts
• Withheld stipends
• Contract cancellation

A valid government-issued photo ID is required upon assignment start.

Joint Commission Education

The Joint Commission emphasizes prevention and patient safety.

Definitions

Error — An unintended act or omission.

Sentinel Event — An unexpected event resulting in death or serious injury. Examples include:

• Wrong-site surgery
• Patient suicide
• Infant abduction
• Hemolytic transfusion reaction

Near Miss — A process variation that could have caused harm but did not due to intervention.

Hazardous Condition — Circumstances that significantly increase the likelihood of harm.

If you have safety concerns, contact:

Joint Commission Office of Quality Monitoring
Phone: 1-800-994-6610
Email: complaint@jointcommission.org
Website: www.jointcommission.org

No traveler will be disciplined for reporting safety concerns.